Transforming a Public Sector Organization

Managing the System

Posted by on Jul 31, 2013 in Continuous Improvement | 0 comments

Managing the System

One of our focuses was working on getting the management team (12 managers) to work together despite being in charge of different functional areas. This initiative started and stopped over the course of a year and we tried time and again to use retrospectives to help focus on small improvements. This image is a Lean Change Canvas and a working agreement we posted in a highly visible area.

Management team agreements and a continuous improvement canvas,

Management team agreements and a continuous improvement canvas.



Challenges we ran into:

  • urgent work was more important than improving
  • business initiatives took the focus away from continuous improvement
  • managers were highly stressed due to other day-to-day commitments and work

The desire to improve was high, managers tried many times to keep this continuous improvement initiative rolling but there were simply too many day-t0-day fires to put out and getting all of the managers together at the same time was challenging.